Due to cost of charging orders, Simply Nice Gifts has a no returns policy on all custom and non-custom orders and items. Please do not return items to us as you will not recieve credit back for the items. If any item is broken or damaged, Simply Nice Gifts will replace the damaged item after the damaged item has been shipped back and inspected. Only damged items that are shipped insured can be replaced. If you have questions or concerns about your order, or if you need a damaged item replaced, please contact our customer service department at
info@simplynicegifts.com .